FRAME Recruitment Complaints Policy

FRAME Recruitment Group is committed to providing a first-class service to both our work seekers and clients. If you feel that we have failed in any way to meet your expectations, please contact us so that we can address your concerns.

If you have a complaint please contact Chris Bramley, Chief Operations and Finance Officer by phone
+44 23 8020 8700 in the first instance so that we can try and resolve your complaint informally.
At this stage, if you are not satisfied, please write to Chris Bramley at FRAME Recruitment, Waterside Place, 5 Town Quay, Southampton, SO14 2AQ or alternatively email him at Chris.Bramley@faststream.com
We will write to you acknowledging your correspondence within two days to acknowledge receipt of your complaint.
Chris Bramley will investigate your complaint and may contact you to seek clarification of certain issues. We undertake to complete our investigations within five working days. If we require additional time, we will contact you to inform you of our progress.
Chris Bramley will then contact you to arrange a meeting if you so wish to discuss your complaint and propose an appropriate solution or course of action. We will also send you a written copy of our findings.
If you do not want a meeting or it is not possible, Chris Bramley will send you a detailed reply to your complaint. This will include his suggestions for resolving the matter. He will do this within five days of completing his investigation.
If you remain unsatisfied with the outcome of our investigation, you may request that the decision is reviewed. If you wish to do so, please email our CEO, Mark Charman at Mark.Charman@faststream.com who will review the original findings of the case. We will respond within five working days giving FRAME Recruitment's final position together with our reasons.

We are a member of the Recruitment & Employment Confederation. If you still remain unsatisfied, you can appeal to them with your complaint. They can be contacted by email at standards@rec.uk.com

Latest Insights

View All Insights

Architecture and Interior Design Recruitment Market Update

As we enter the second half of 2023, people strategies have never been more important in the world of architecture and design. At FRAME Recruitment, we strive to keep you updated with the latest e...

Martin Bennell is appointed as Chief Operating Officer

Faststream Recruitment Group, FRAME Recruitment’s parent company, is pleased to announce the promotion of Martin Bennell to the position of Chief Operating Officer. Bennell, who has been with the c...

How to create your Employer Value Proposition - FRAME Recruitment

How to create your Employer Value Proposition (EVP)

Listen to this insightIn a candidate-led market, standing out as an employer of choice in a competitive marketplace is probably one of your top priorities right now. How can you differentiate your...

Interviewing Skills in a Talent Short Market - FRAME Recruitment

Interviewing Skills in a Talent Short Market Seminar

FRAME is excited to bring you a session dedicated to Interviewing Skills in a Talent Short Market. This event is exclusive to FRAME’s valued clients and one not to be missed.Rachel Farndell, Direc...

Architecture & Interior Design Salary Survey and Employment Review 2023 - FRAME Recruitment

Results from the Architecture & Interior Design Salary Survey 2023 Revealed

In a step change from thriving, to surviving and recovering, and embracing a fast-paced comeback in 2022, architecture and interior design practices are faced with new people problems in a changed ...

Architecture and Design Events to attend in 2023

2023 is set to be one of the greatest years for events taking place across the diverse world of architecture and design. We attended many extraordinary events in 2022, but in 2023, we look forward...

10 Signs you are ready for a new architecture or design job in 2023

The start of the new year is the perfect time for a fresh start. What better way to kick off the year than by securing a new job? How do you know if you are ready to make the move? As people speci...

Succession Planning in Architecture and Interior Design - FRAME Recruitment

Fail to plan, prepare to fail

If you are a practice leader and succession planning is not the top talking point of your people strategies, you are not alone. Yet, in an ever-changing marketplace, I am becoming a strong advocate...

How and why upskilling can improve career growth in Architecture & Interior Design

We live and work in a time where job security no longer comes from being employed, but from being employable. So, how do you remain employable in today’s fast-changing architecture and interior des...

How to keep new employees engaged - from job offer to start date

You have spent time attracting and interviewing candidates. You have made a great job offer, and this has been accepted by your favourite candidate. They have signed the contract, handed in their n...

Why do candidates withdraw from job offers?

Let me start by saying that whilst some candidates do withdraw from a job offer, this is not the norm. Changes in the Architecture and Interior Design marketplace have influenced some candidates to...

Managing Director secures Gold in Rome

Martin Bennell, Managing Director of FRAME Recruitment has become the European Champion in the 50m Breaststroke after securing gold at the LEN European Masters Aquatics Championships 2022 on Frida...