FRAME Recruitment Complaints Policy

FRAME Recruitment Group is committed to providing a first-class service to both our work seekers and clients. If you feel that we have failed in any way to meet your expectations, please contact us so that we can address your concerns.

  • If you have a complaint please contact Chris Bramley, Chief Operations and Finance Officer by phone
    +44 23 8020 8700 in the first instance so that we can try and resolve your complaint informally.

  • At this stage, if you are not satisfied, please write to Chris Bramley at FRAME Recruitment, Waterside Place, 5 Town Quay, Southampton, SO14 2AQ or alternatively email him at Chris.Bramley@faststream.com

  • We will write to you acknowledging your correspondence within two days to acknowledge receipt of your complaint.

  • Chris Bramley will investigate your complaint and may contact you to seek clarification of certain issues. We undertake to complete our investigations within five working days. If we require additional time, we will contact you to inform you of our progress.

  • Chris Bramley will then contact you to arrange a meeting if you so wish to discuss your complaint and propose an appropriate solution or course of action. We will also send you a written copy of our findings.

  • If you do not want a meeting or it is not possible, Chris Bramley will send you a detailed reply to your complaint. This will include his suggestions for resolving the matter. He will do this within five days of completing his investigation.

  • If you remain unsatisfied with the outcome of our investigation, you may request that the decision is reviewed. If you wish to do so, please email our CEO, Mark Charman at Mark.Charman@faststream.com who will review the original findings of the case. We will respond within five working days giving FRAME Recruitment's final position together with our reasons.

We are a member of the Recruitment & Employment Confederation. If you still remain unsatisfied, you can appeal to them with your complaint. They can be contacted by email at standards@rec.uk.com

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